What is your turnaround time?

Turnaround times vary by item type and will always be noted at the top of each product listing.

hlsembroidery does not carry inventory on hand. Blanks and materials are ordered weekly, and turnaround time begins once the item is received in the studio, not at the time the order is placed.

• Ready-to-Ship Boutique Items
These items are already made and will be clearly labeled as ready to ship in the product listing.

• Standard Personalized Items
Most personalized apparel and accessories have an estimated turnaround time of 2–3 weeks, beginning after the item is received.

• Keepsake & Specialty Custom Items
Keepsake pieces and specialty custom orders typically take 2–4 weeks, and in some cases longer depending on the level of customization and materials involved.

• Pre-Order Items
Pre-order listings will include details on the estimated timeframe for hlsembroidery to receive the item. Please note that pre-orders may experience delays due to the customs process or supplier timelines. Once received, these items typically require an additional 2–3 weeks to complete, depending on the design requested.

All turnaround times are estimates. Availability, design complexity, supplier timelines, and production volume may impact timing, and some orders may be completed earlier than expected.

If you have questions before placing your order, or need an item by a specific date, please reach out prior to ordering via email or the contact page to see if we’re able to accommodate your request.

All sales are final. Because each piece is handmade and often custom or made-to-order, returns and exchanges are not accepted.

Please review all details carefully before placing your order, including spelling, colors, sizing, and personalization information. hlsembroidery is not responsible for errors submitted by the customer.

If your order arrives defective or incorrect, please email clear photos to  info@hlsembroidery.com within 24 hours of delivery so the issue can be reviewed. If approved, a replacement or store credit will be issued for the affected item only.

For full details, please review our 🤎hlsembroidery Return & Refund Policy.

Most personalization details — including what can and cannot be customized — are listed directly in each product description. Please review the full product details carefully before placing your order.

Personalized items are created using the information provided at checkout. Text will be stitched exactly as entered, including spelling and capitalization. Please note that some fonts do not support both uppercase and lowercase lettering; in these cases, text will be stitched in the format supported by the selected font.

Design placement, sizing, and scale may vary slightly depending on the item and length of personalization to ensure the best overall appearance. For certain designs, a similar alternative font may be used if the original selection does not fit properly.

If no personalization details or thread colors are noted at checkout, the item will be completed as shown in the product listing.

If you are looking for additional or more detailed customization beyond what is listed, please reach out before ordering via email or the contact page to see if your request can be accommodated.

Because most items are made-to-order or customized, changes or cancellations cannot be guaranteed once an order has been placed.

Orders begin processing quickly, and materials may be ordered shortly after purchase. Please double-check all details before submitting your order, including spelling, sizing, colors, and personalization information.

If you believe a change is needed, please contact info@hlsembroidery.com as soon as possible. While I’ll do my best to help when timing allows, changes are not guaranteed once production or ordering has begun.

If you need an item by a certain date, please reach out before placing your order via email or the contact page to see if your request can be accommodated.

While turnaround times are listed on each product and in our FAQ, they are estimates and depend on availability, customization level, and production volume. Placing an order does not guarantee delivery by a specific date unless confirmed in advance.

Requests for expedited timelines may incur a rush fee, depending on the item and level of customization requested.

If a date is not discussed prior to ordering, the order will follow the standard turnaround timeframe listed.

Pre-order items are typically offered for seasonal and specialty designs and will be clearly labeled in the product listing. Each pre-order will include details on the estimated timeframe for hlsembroidery to receive the item.

Please note that pre-orders may be subject to delays due to supplier timelines, the customs process, or shipping delays outside of hlsembroidery’s control. Once the item is received in the studio, it typically requires an additional 2–3 weeks to complete, depending on the design and customization requested.

All pre-order timelines are estimates and may change due to availability or production factors. Updates will be provided if significant delays occur.

If you have questions about a pre-order item before purchasing, please reach out via email or the contact page prior to placing your order.

Care instructions vary by item type and are included with each order and in individual product descriptions. For best results, follow the guidelines below:

Apparel
Turn inside out. Wash cold on a gentle cycle. Hang or lay flat to dry. Do not bleach or iron directly on embroidery.

Hats
Spot clean only. Do not machine wash, bleach, or dry clean. Allow to air dry.

Specialty & Keepsake Items
Spot clean only unless otherwise noted. These items may include delicate materials or layered embroidery and should be handled with extra care.

Always follow the care instructions provided with your specific item for best results.

Shipping time is separate from turnaround time. Turnaround time refers to the time needed to create your item, while shipping time refers to transit once the order has been completed and shipped.

Most orders ship via USPS. Once your order has shipped, you will receive a confirmation email with tracking information.

Estimated shipping times are based on the carrier and selected shipping method and are not guaranteed. Delays caused by the carrier, weather, or other circumstances outside of hlsembroidery’s control may occur.

hlsembroidery is not responsible for delays, lost packages, or damage caused during transit. For shipping-related issues, please contact USPS directly using the tracking information provided.

If you have questions about shipping options before placing your order, feel free to reach out via email or the contact page.

At this time, hlsembroidery ships within the United States only. International shipping is not currently offered.

If this changes in the future, updates will be shared on the website.

Order Questions
If you have a question about an existing order or another inquiry, please use the  contact page and include your order number and the email used at checkout so I can assist you more quickly. You’ll typically receive a response within a few business days.

Custom Requests
For new design ideas or personalization beyond what is listed in the shop, please use the Custom Embroidery Request form so I can review the details properly before responding.